1. Introduction
UltraWellness Clinic ('we', 'us', 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using our site, you consent to the practices described here. This policy is designed to comply with applicable data protection laws and advertising policies.
2. Information We Collect
We collect information you provide directly (name, email, phone number, and any details you submit in forms or lead questionnaires). We may automatically collect certain information when you visit our site, such as IP address, browser type, device information, and pages visited. We use this to improve our services and for analytics. We do not collect sensitive health data beyond what you voluntarily provide for program inquiries.
3. How We Use Your Information
We use your information to respond to your inquiries, process program enrollments, send appointment reminders, improve our website and services, and communicate with you about our programs. We may use your contact details to send relevant information about our services; you may opt out at any time. We do not use your information for purposes incompatible with those described here without your consent.
4. Consent
By submitting your information through our forms, you consent to the collection and use of your data as described in this policy. For marketing communications, we seek explicit consent where required. You may withdraw consent at any time by contacting us at info@ultrawellness.in.
5. Disclosure of Information
We may share your information with service providers who assist us (e.g., payment processors, email services) under strict confidentiality agreements. We may disclose information if required by law or to protect our rights. We do not sell your personal information to third parties.
6. Payment and Financial Data
Payments are processed by Razorpay. Card and payment data are handled by Razorpay using PCI-DSS compliant systems. We do not store full card details on our servers. Transaction data is retained only as needed for accounting and dispute resolution.
7. Third-Party Services and Advertising
Our website may use third-party services (e.g., Google Analytics, Google Tag Manager, Facebook Pixel) for analytics and advertising. These services have their own privacy policies. We use such tools in compliance with advertising policies; you may manage cookie preferences in your browser. We do not use your data for remarketing in a way that violates health or sensitive category policies.
8. Cookies and Similar Technologies
We use cookies and similar technologies to maintain session state, improve site performance, and understand how visitors use our site. You can control cookies through your browser settings. Essential cookies are necessary for the site to function; others may be disabled.
9. Data Security
We implement industry-standard measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
10. Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes. You may request deletion of your data subject to applicable law.
11. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, or to object to or restrict certain processing. To exercise these rights, contact us at info@ultrawellness.in. We will respond within a reasonable time.
12. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the 'Last updated' date. Your continued use of our site after changes constitutes acceptance of the updated policy.
14. Contact Us
For privacy concerns, access requests, or questions about this Privacy Policy, contact us at info@ultrawellness.in. UltraWellness Clinic, Kondapur, Hyderabad, India.